Refund Terms and Conditions

1. Overview

Thank you for shopping with ELTHERANIX. We appreciate your business and make every effort to ensure that you are completely satisfied with your purchase. Should you need to make a return or seek a refund, we have established the following terms and conditions to facilitate the process.

2. Eligibility for Refund

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. Certain types of goods may be exempt from being returned, such as perishable goods, custom products, or downloadable software.

3. Process for Return

1. Contact our customer service team at [email protected] to initiate a return.
2. Once we receive your request, we will send you a return shipping label and instructions for returning your item.
3. Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.

4. Refund Processing

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that the time it takes for your refund to be officially posted may vary depending on your financial institution.

5. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account again. Then, contact your credit card company, as there may be a delay in processing. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

6. Contact Us

If you have any questions about our refund policy, please contact us through our website or email us directly at [email protected].